Your expert opinion is needed - Share your Voice!
Collaboration makes VHA Home HealthCare (VHA) better. We want to deliver the highest quality care to our clients and their families and we are always looking to improve. What better way to do this than by listening to those we serve? Join the conversation and share your ideas!
VHA works with our Client and Family Partners to:
- Improve the client experience
- Make our services better
- Meet the needs of all our clients
- And much more!
VHA Home HealthCare honours Client Voice inclusion in everything we do to enhance excellence across our organization. To learn more about Client and Family Voice, see our video above (duration 3:32).
Client Partner Elisabeth explains about why she decided to get involved as a Client and Family Partner and speaks about her experience since joining VHA's Client and Carer Advisory Council (duration 3:55).
Client Voice Impact at VHA
Discover the power of client engagement at VHA Home HealthCare with our annual Client Voice Report. VHA’s client partner engagement is central to our commitment to providing spectacular care to promote health and independence.
VHA's Client Voice Report 2023(Download PDF)
The Role of Client Partners at VHA
By volunteering as a Client and Family Voice Partner you will represent the many clients and caregivers who receive care from VHA. Depending on your interests and time, your participation may include:
- Providing quick feedback about a VHA process, experience with a service, or your view on a specific idea.
- Participating in focus groups, design sessions, empathy mapping, or being a part of our Client and Family Caregiver Advisory Council.
- Providing your personal experiences to help create or build programs, services, or system from scratch, or improve one that already exists.
- Sharing your story. The stories you share can help VHA gain greater understanding of specific challenges so we can spot issues and find solutions.